Privacy Policy

At Memberse, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using Memberse’s platform and creating an account, you automatically agree to the practices outlined in this document.

1. Who We Are

Memberse, Inc., located at 1000 Brickell Avenue, Miami, FL 33131, operates globally to provide creators and followers a secure platform for interaction. For any questions about this Privacy Policy, please contact us at support@paiddm.com.

2. Scope of the Policy

2.1 This Privacy Policy applies to:

    • 2.1.1 Visitors, users, and account holders on the Memberse platform.
    • 2.1.2 Data processed through our website, mobile applications, and third-party services related to Memberse.

2.2 This Privacy Policy is an integral part of our Terms and Conditions.

3. Key Principles

We follow global data protection standards, including GDPR, CCPA, and other applicable regulations such as Brazil’s LGPD and Canada’s PIPEDA. Compliance is ensured through region-specific measures, including user consent mechanisms, data access controls, and adherence to regulatory requirements for users in the EU, California, and other relevant jurisdictions. Our approach is based on the following principles:

  • 3.1 Lawfulness: We process personal data only if legally permitted (e.g., with your consent).
  • 3.2 Transparency: You’re always informed about how we handle your data.
  • 3.3 Minimization: We only collect what is necessary.
  • 3.4 Purpose Limitation: Data is used solely for legitimate, defined purposes.
  • 3.5 Security: Data is protected through robust technical and organizational measures.
4. What Data We Collect

We may collect the following categories of data:

4.1 Data You Provide Directly:

    • 4.1.1 Account Information: Name, email address, username, and payment details.
    • 4.1.2 Content: Messages, interactions, and uploaded media shared on the platform.
    • 4.1.3 Support Requests: Information you provide when contacting customer support.

4.2 Data We Collect Automatically:

    • 4.2.1 Device Data: IP address, device identifiers (e.g., Device ID, MAC address), and browser type.
    • 4.2.2 Usage Data: Interaction with the platform, session duration, and activity logs.
    • 4.2.3 Cookies: See our Cookie Notice.

4.3 Data from Third Parties:

    • 4.3.1 Social Logins: Data retrieved from linked social media accounts.
    • 4.3.2 Payment Providers: Transaction verification data (e.g., unique tokens for payments).
5. How We Use Your Data

5.1 We process your data to:

    • 5.1.1 Provide, improve and develop our services (e.g., account management, payment processing), products and platform.
    • 5.1.2 Ensure platform security and prevent fraud.
    • 5.1.3 Communicate with you (e.g., notifications, customer support).
    • 5.1.4 Comply with legal obligations (e.g., anti-money laundering requirements).
    • 5.1.5 Personalize your experience (e.g., tailored recommendations).

5.2 Memberse may use AI, algorithms, or automated systems to moderate content, detect fraud or illegal activity, or personalize experiences.

5.3 Some features on Memberse may rely on automated decision-making, including fraud and illegal activity detection, content moderation, and personalized recommendations. Users have the right to request information about such processing and may contact us if they believe automated decisions have negatively impacted them.

6. Legal Bases for Data Processing

6.1 We process your personal data under the following legal bases:

    • 6.1.1 Consent: When you explicitly agree (e.g., signing up for an account).
    • 6.1.2 Contract: To fulfill obligations outlined in agreements with you.
    • 6.1.3 Legitimate Interests: For business purposes, ensuring the best user experience and platform functionality.
    • 6.1.4 Legal Compliance: To meet regulatory and statutory requirements.

6.2 If you have concerns regarding how your data is handled, you have the right to file a complaint with a relevant data protection authority. We encourage users to first contact us at support@paiddm.com so we can address concerns directly.

7. Sharing Your Data

7.1 We only share your data with trusted third parties when necessary, including:

    • 7.1.1 Service Providers: Payment processors, cloud storage providers, IT services, etc.
    • 7.1.2 Legal Authorities: To comply with valid legal obligations or protect our rights.

7.2 We may disclose user data in response to legally binding requests from law enforcement or regulatory authorities. When permitted, we will notify affected users before sharing their information unless legally prohibited from doing so.

7.3 All third-party service providers processing user data on behalf of Memberse must comply with applicable data protection laws and industry standards, in addition to confidentiality, security, and data protection obligations equivalent to those outlined in this Privacy Policy. Memberse will never sell your personal information to third parties.

8. Data Retention

8.1 We retain your data only as long as necessary for:

    • 8.1.1 Providing, improving and developing our services, products and platform.
    • 8.1.2 Meeting valid legal or regulatory obligations.

8.2 Upon expiry of retention periods, data will be deleted or anonymized in a secure manner. Specific retention periods depend on the type of data and its purpose.

8.3 Upon account deletion, we will retain certain data only as long as legally required for compliance, dispute resolution, or fraud prevention.

8.4 In the event of a user’s passing, next of kin or legally authorized individuals may request account deactivation or data deletion by providing appropriate documentation.

9. Your Rights

9.1 Under applicable laws, you may have the following rights regarding your personal data:

    • 9.1.1 Access: Request a copy of the personal data we process about you.
    • 9.1.2 Rectification: Correct inaccurate or incomplete data.
    • 9.1.3 Erasure: Request data deletion under certain circumstances unless retention is required by law.
    • 9.1.4 Restriction: Limit the processing of your data in specific situations.
    • 9.1.5 Portability: Obtain your data in a machine-readable format for transfer to another service provider.
    • 9.1.6 Objection: Object to data processing based on legitimate interests, including profiling for direct marketing.
    • 9.1.7 Withdraw Consent: Revoke your consent at any time, where processing relies on it.
    • 9.1.8 Complaint: Lodge complaints with your local data protection authority (e.g., the ICO in the UK, the EDPB in the EU, or the California Attorney General for CCPA).

9.2 Please note that certain rights may be subject to exceptions or legal limitations. To exercise your rights, contact us at support@paiddm.com. Memberse reserves the right to verify your identity before fulfilling requests.

10. Cookies and Similar Technologies

10.1 We use cookies to:

    • 10.1.1 Provide, improve and develop our services, products or platform.
    • 10.1.2 Analyze user behavior, preferences, etc.
    • 10.1.3 Deliver tailored content and advertisements.

10.2 We also use third-party tracking and analytics tools (e.g., Google Analytics, Meta Pixel) to better understand users' interactions and provide, improve and develop our services, products and platform. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality. For detailed information, see our Cookie Notice.

11. Data Security

11.1 We implement industry-standard measures to protect your data from unauthorized access, alteration, and destruction. These measures include:

    • 11.1.1 Data encryption in transit and at rest.
    • 11.1.2 Secure access protocols for internal systems.
    • 11.1.3 Regular audits and security risk assessments.

11.2 Despite our efforts, no system can be completely secure. To further protect your account, we strongly recommend using a strong, unique password. You are responsible for maintaining the confidentiality of your account credentials. Additionally, we advise users to avoid sharing sensitive personal information, such as financial details or private contact information, in publicly accessible areas of the platform.

12. Breach Notification

In the event of a data breach that affects your personal information, we will take appropriate measures to inform you and relevant authorities in accordance with applicable data protection laws. Notifications will be sent via email or other available communication channels, detailing the nature of the breach, potential risks, and recommended steps to protect your information.

13. Children’s Privacy

Our platform is not intended for children under 13 years old. We do not knowingly collect data from children. If we discover such data, it will be deleted immediately. We may use age verification mechanisms, such as date-of-birth entry and additional verification steps, to prevent unauthorized access by minors. Parents or guardians who believe we may have collected data from a child can contact us for prompt resolution.

14. Cross-Border Data Transfers

As a global platform, we may transfer data to jurisdictions outside your country of residence. When transferring data outside of your country of residence, we implement safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or other appropriate mechanisms in line with applicable data protection laws.

15. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Florida. Where required by local laws, users may also have rights to bring claims under their country’s data protection authorities or courts.

16. Changes to the Privacy Policy

We may change this Privacy Policy. If we make a material change, we will provide you with reasonable advance notice and the opportunity to review the changes. If you do not agree to the new terms, you should stop using Memberse. You can also end your relationship with us at any time by deleting our applications and services from your devices. If you continue using Memberse platform it means that you accept the changes we made and new regulation of our Privacy Policy.